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Product Support Software Developer, Collins Learning in Glasgow at HARPERCOLLINS

Date Posted: 2/6/2018

Job Snapshot

Job Description

Collins has been publishing educational and informative books for almost 200 years. Throughout this rich heritage we have maintained an impressive record in creating market-leading products across various sectors. Our publishing for schools continues to deliver up-to-date and engaging student resources and exceptional teacher support to help schools tackle new initiatives and utilise the latest technology. We produce resources for UK and International curricula to support teachers and pupils at school and outside the classroom environment.

Our Collins Learning team in Glasgow are looking for a Product Support Software Developer to provide technical product support and systems development across Collins Learning.


  • Provide support to in-house and external users and liaise with vendors to ensure effective plans are in place for future developments for the languages DPS system.
  • Provide a smooth and efficient use of DPS and a clear plan for future developments.
  • Use scripting to manipulate language data held in DPS or as tagged text to ensure it is correctly formatted at each stage of the production process (XML Data processing).
  • Ensure timely supply of content in the correct format at all stages of product creation.
  • Apply best industry standard processes and practices on all all database and computational support work across the division.
  • Ensure that divisional data assets are managed in the most appropriate and effective manner at all times.
  • Investigate, establish and document appropriate technical processes and standards for creating a variety of different types of product across the division.
  • Ensure suppliers are aware of technical standards required and adhere to these.
  • Effective and robust supplier relationships.

Key Skills/Experience

  • Degree or equivalent in Computer Science or other relevant technical discipline
  • Experience of the practical application of publishing technologies
  • Experience of computational linguistics would be desirable
  • Technical knowledge and experience of XML workflows and associated technologies for content creation and management
  • An interest in language
  • An interest in publishing for the reference and education market
  • Good communicator
  • Organised and thorough
  • Logical thinker
  • Approachable and enthusiastic
  • Good team player, co-operative and helpful
  • Ability to work calmly and effectively under pressure
  • Ability to explain complex technical issues and solutions to colleagues at all levels

Please apply via the link below with your CV, cover letter and salary expectations. Early applications may be prioritised.

Please note: We consider all applicants based on their skills, experience and ability to do the job. We do not unfairly discriminate on the basis of convictions or other personal information. We do require candidates to undergo employment screening in accordance with the relevant local legislation. This will only happen at the point an offer of employment is made.

Overview of HarperCollins

Our mission at HarperCollins is to harness the power of great publishing and to amplify it through world class marketing, global strength, and relentless innovation. We are all working towards the same goal, and we do it guided by what matters most to us. The culture at HarperCollins is defined by our six values, which inform our everyday actions and the way we behave. From Finance to Editorial, our values shape the way we work.

PUTTING OUR AUTHORS AT THE HEART OF EVERYTHING. Their success is our first concern.

WORKING TOGETHER. Sharing responsibility, helping colleagues, listening well, embracing difference, and enjoying what we do.

LEARNING & ADAPTING. Taking smart risks, learning from experience without blame and being both curious and willing to change.

LOOKING OUT AS WELL AS IN. Understanding the consumer, the marketplace and the competitive environment.

LEADING NOT FOLLOWING. Staying ahead, looking to the future, being bold and always aiming to be the best.

INTEGRITY IN ALL WE DO. Timely, open and honest communication, being fair, principled and respectful.


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