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Business Analyst in London at HARPERCOLLINS

Date Posted: 8/7/2018

Job Snapshot

Job Description

HarperCollins Publishers continues to execute on a strategy of international growth, and is now in need of a Business Analyst to help gather, analyse, and recommend solutions for aligning local IT systems to global initiatives.

Based in London, this position will be supporting our businesses across Europe, while liaising with global departments to define, document and implement solutions for business requirements and system specifications that achieve project objectives. The role of Business Analyst will provide business and technical expertise in delivering key integration projects.


  • Gather requirements using a variety of methods: interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, tasks and work flow analysis
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
  • Proactively communicate and collaborate with external and internal customers to analyse information needs and functional requirements
  • Deliver the following artefacts as needed:
    • As-Is / To-Be processes
    • Business requirements document / Use cases
    • Functional design documents
    • Data mapping / Interface designs
    • Test scenarios
  • Serve as the conduit between the customer community (internal and external customers) and the software development team
  • Work independently with users and proactively escalate issues
  • Develop deliverables with clear language and thorough consideration of implications to business and technology teams
  • Successfully engage in multiple initiatives simultaneously
  • Liaise between the business units, technology teams and support teams


  • Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
  • Ability to work with the business to identify and prioritise projects, drive delivery, and support the ongoing operation of tools and processes
  • Strong multi-tasking skills
  • Team player with proven ability to work in a dynamic and evolving work environment
  • 4-6 years related experience
  • Proven ability to work independently, deliver results
  • Leading and working on large systems integration projects highly desirable
  • Experience working on large enterprise programs


  • Candidate must have/be able to obtain a valid passport and be able to travel within Europe and to United States
  • Periodically, travel may be required for longer than one week at a time
  • Multiple languages, a plus


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