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Business Analyst in Glasgow at HARPERCOLLINS

Date Posted: 10/11/2018

Job Snapshot

Job Description

HarperCollins is one of the UK's foremost, diverse and innovative multi-platform publishers. We publish a wide range of books, from cutting-edge contemporary fiction, to block-busting thrillers and from fantasy literature to children's literature and enduring classics. We also publish a great selection of non-fiction titles, including history, celebrity memoirs, biographies, popular science, dictionaries, maps, reference titles and education books, and our digital business is thriving. With nearly 200 years of history, we publish some of the world's foremost authors, from Nobel prize-winners to worldwide bestsellers. In addition, we also publish the works of Agatha Christie, JRR Tolkien and CS Lewis.

Our Supply Chain Technology division are looking for a Business Analyst to join their team in Glasgow to provide support primarily for the warehouse management side of the business by identifying missing functionality and gaps in current business processes and challenging current practices with innovative solutions. The BA will respond to requests from the business and identify potential risks and costs associated with change requests and liaise with Super Users to manage testing and training. Review and prioritise workload with stakeholders, prepare and maintain project/deployment plans and create/update the relevant documentation.


  • Identify missing functionality or gaps
  • Challenge existing processes
  • Review and manage system defects including subsequent testing and rollout
  • Review change requests and analyse and challenge proposed solutions
  • Draft test plans and work with testers
  • Review test data, scenarios and results prior to business sign-off
  • Create/enhance change requests on behalf of HCP
  • Present development solutions to stakeholders identifying risks and costs
  • Conduct training sessions with end-users
  • Provide on-going support to System Coordinators and Super Users
  • Liaise with department heads identifying potential issues/risks
  • Manage developer and 3rd party support workload
  • Prepare User Documentation suitable for ISO and Audit requirements.
  • Participate in projects giving advice on system functionality and documented business processes
  • Create and manage project plans for large development projects.
  • Assist in any other business projects as required
  • Support all HCP technology initiatives
  • Familiarity with all systems/infrastructure within Supply Chain Technology to enable robust support model to be executed

Key Skills/Experience

  • Experience of risk analysis and cost implications of proposed internal and externally developed solutions
  • Understanding of how to interpret business needs and develop appropriate solutions
  • Familiarity of Project Management methodologies and the development of Project Plans
  • Ability to build strong relationships with internal customers and external 3rd parties
  • Ability to present solutions to senior management
  • Ability to identify process gaps and challenge current processes
  • Excellent verbal and written communication skills
  • Friendly, personable and knowledgeable
  • Attention to detail
  • Completes tasks with a sense of urgency and quality with little or no rework

We are based in Westerhill Road, Bishopbriggs, Glasgow, G64 2QT.

Please apply via the link below with your CV, cover letter and salary expectations. Early applications may be prioritised.

Please note: We consider all applicants based on their skills, experience and ability to do the job. We do not unfairly discriminate on the basis of convictions or other personal information. We do require candidates to undergo employment screening in accordance with the relevant local legislation. This will only happen at the point an offer of employment is made.

Overview of HarperCollins

Our mission at HarperCollins is to harness the power of great publishing and to amplify it through world class marketing, global strength, and relentless innovation. We are all working towards the same goal, and we do it guided by what matters most to us. The culture at HarperCollins is defined by our six values, which inform our everyday actions and the way we behave. From Finance to Editorial, our values shape the way we work.

PUTTING OUR AUTHORS AT THE HEART OF EVERYTHING. Their success is our first concern.

WORKING TOGETHER. Sharing responsibility, helping colleagues, listening well, embracing difference, and enjoying what we do.

LEARNING & ADAPTING. Taking smart risks, learning from experience without blame and being both curious and willing to change.

LOOKING OUT AS WELL AS IN. Understanding the consumer, the marketplace and the competitive environment.

LEADING NOT FOLLOWING. Staying ahead, looking to the future, being bold and always aiming to be the best.

INTEGRITY IN ALL WE DO. Timely, open and honest communication, being fair, principled and respectful.


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